Refund Policy

Here at CASEALY what we value the most is your satisfaction, that's why we want to make sure that you feel comfortable and safe when making a purchase.
We guarantee that our products are delivered within 7-12 business days. The delivery time mentioned above does not include order processing time that usually varies from 24 to 72 hours.

We've established a guaranteed period for delivery of 23 business days.
If you have purchased anything on our store but didn’t receive it within the guaranteed delivery time, you can get a full refund.

Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
2. Your order did not arrive due to exceptional circumstances outside the control of our store (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside our store.

We provide a full refund if you got the wrong case.

If you didn't like the case we provide a full refund, but you have to return the case and we do not cover shipping costs.

You can submit refund requests within 7 days after the guaranteed period for delivery (23 business days) has expired. You can do it by sending a message on Contact Us page.